FAQ - Frequently Asked Questions
Do I have to order online?
No, we love to talk to our customers! Please contact us if you would like product information or to place an order over the phone.
Help! I don’t know what to say. Can you help me with wording?
Yes, we are a full service invitation studio with quite a bit of experience. Please feel free to contact us at anytime and we will be more than happy to assist you in selecting the proper wording for your invitation, as well as typestyle and ink color selections.
Can I request a sample?
Yes, most vendors will gladly send a sample for a small charge. Please contact us if you would like to order a sample. Remember to let us know what vendor, product name and SKU you would like a sample of.
What is a proof?
A proof is either a black and white faxed copy or colored email. The way in which your proof comes depends solely on the vendor your product is from. Each vendor’s typesetting department will arrange your copy according to your specifications. After you look at your proof, you must send us a return email to info@alwaysinvited.com and let us know if you are approving it or not. Your order cannot be printed until we receive your final approval. Remember, there is a per item charge for proofs, the charge will vary according to vendor. Any subsequent proof will incur an additional fee as well.
Do I need a proof?
Most social stationery orders, such as, note cards, notepads, labels, etc., do not need a proof and should be processed without worry. There are some circumstances in which a proof is recommended or required. A proof might be required if you are ordering:
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Invitations for weddings or bar/bat mitzvahs (strongly recommended)
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Large quantities
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An invitation or announcement using Hebrew wording
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Invitations or announcements using a monogram or motif
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Something with a special request
Proofs are highly recommended if you have very distinct ideas about the spacing or sizing of your text or if you are interested in a look that is much different than what is shown on the sample of the product you are ordering. We reserve the right to require a proof at our discretion.
How long will my order take?
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Order turnaround time depends on several factors:
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Are you ordering a proof?
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The production time for each vendor
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Where the order is being shipped from and to
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Shipping method
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Time of the year: all production and shipping takes longer during the December holiday season
For social stationery vendors:
In most instances a proof turnaround time is anywhere from
1-4 business days. Production time can vary depending on
the vendor,
but is usually
anywhere
from 2-12 business days. You will also need to factor in your
preferred method of
shipping.
For wedding and bar/bat mitzvah type vendors:
In most instances, a proof turnaround time is anywhere from 1-14 business
days and production can be anywhere from 2-8 weeks depending on the
vendor. You will also need to factor in your preferred method of shipping.
How will I know what the turnaround time for a specific vendor is?
If you have any question about the turn around time for one of our vendors please don’t hesitate to contact us and we can let you know approximately how long your order will take start to finish.
What method of shipping do you offer?
Orders are shipped via UPS:
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Ground Residential - 1-5 business days
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3 Day Select - 3 business days
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2 Day Overnight – 2 business days
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Next Day Air – 1 business day
Please note that if you ordered from more than one vendor your orders will arrive in separate packages at different times.
Are orders processed on the weekend?
Stationery and invitation vendors are open for business Monday through Friday. All orders will be processed Monday through Thursday during regular business hours and on Friday by 12 noon. Any order received after 12 noon on Friday will be processed first thing Monday morning.
Should I order extra invitations?
It is always a good idea to have a few extra invitations on hand just in case you forgot a guest or two, made a mistake addressing an envelope or if an invitation is returned in the mail, you will have another on hand to resend. We generally recommend having about five extras on hand for a social event. For a wedding or bar/bat mitzvah, we generally recommend having an additional ten invitations on hand. Remember, it is a lot less expensive to order extras initially. If you need to order more at a later time, the order is treated as a new one and will be more costly.
When is a good time to order birth announcements?
A great time to order announcements is prior to the birth of your baby. If you already know the sex of your baby go right ahead and process your order online, but make sure to write in the ordering instructions box (in the shopping cart) to hold the order until your final information is sent. You may call in, email or fax your baby’s information as soon as you can after the birth. We will then complete the order. If you do not know the sex of your baby, we generally recommend choosing a girl announcement and a boy announcement. You can call, email or fax you choices to us. We will then put the order on hold until the birth of your child. When we receive your final information, via phone call, email or fax, we will then process the order.
Can my envelopes be shipped in advance?
Yes, most of the vendors we work with offer this service. There will be an additional fee to pre-ship your envelopes. The additional charge varies based on each individual vendor. Please note in the ordering instructions box (in the shopping cart) “pre-ship envelopes”. The additional charge will be submitted separately than your original order.
I have selected a Stacy Clair Boyd imagitations card, how do I submit my picture?
Stacy Claire Boyd will accept a photo in JPEG and TIF formats with a minimum 150 dpi resolution. Most digital photos will be accepted as long as they were shot on the highest quality setting. Any photo can be converted to black and white or sepia at no additional charge. All imagitation orders require a faxed proof. Digital photos can be emailed to info@alwaysinvited.com, printed photos should be mailed (be sure to include your order number).
What do you do with my personal information?
Always Invited is committed to protecting your privacy! Any information that is provided to us will be used strictly for your purchase and will never be passed along to any third party. We will not store your credit card information after your order has been completed. However, we will save your billing, shipping and email information to help make future shopping trips to alwaysinvited.com a snap!
What forms of payment do you accept?
We accept MasterCard, Visa, American Express and Discover. You may also mail a check to Always Invited (call for address information). Remember, if you do pay by check, your order cannot be processed until your payment is received and cleared.
Is my credit card secure on your website?
Yes, because we use Google checkout, your credit card information will be encrypted for safe transmission and protected by Google, a name you can trust! We will not store your credit card information after your order has been completed.
Will I be charged Sales Tax?
If you live outside of New York you will not be charged sales tax. If you are a New York State resident, you will be charged the sales tax rate of your home county.
Do any items require additional postage?
Some items may require additional postage. These items may include; invitations that are oversized, large squares and invitations that include reception and/or response sets. When you receive your invitation, you should bring one completely assembled piece to your local post office. There, they can weigh it for you and let you know if any additional postage will be necessary.
What happens if my invitations or stationery arrives with an error?
When you receive your order, please check to make sure
that the printed
items are correct. Also, count all pieces to make sure that you have
the proper quantity.
If an order arrives with an error that was made by the vendor, the
company will generally reprint at no charge and ship the order out
as soon as
possible. If an error was made by the customer, most vendors will reprint
at a reduced rate and process the order as soon as possible. Here are
some likely customer errors:
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Original order was submitted with a text error
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An incorrect option was chosen on the online order form
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A proof was approved with an error
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Incorrect information was given; date, time, place, etc.
If you do have a problem, please contact us immediately! The sooner we are aware of the problem, the sooner the situation can be rectified. Many vendors have a strict time limit (about 5-10 days) as far as recognizing and resubmitting an order due to an error. We will do our best to correct the problem.
What happens if my order arrives damaged?
If your order came damaged due to the shipping process, please contact us immediately. Please let us know of any damaged or missing items within 7 days of receiving your order. We will be unable to help if we are notified after this time period is up.
What is your return policy?
Personalized items such as invitations and social stationery cannot be returned. Any non-personalized items can be returned within 7 days of receipt for a full merchandise refund. Please be aware that all shipping costs are not refundable. Non-personalized items that are returned after seven days (but within 30 days) shall receive an Always Invited store credit. Again, please be aware that all shipping charges are not refundable. Non-personalized items are non-refundable after 30 days.
Does Always Invited have any special offers?